Brief Introduction
Transforming Organisations
Integrated Strategic Change
Leadership
Relationship Management
Internal Change Capability



News

Relationship Management

"Releasing value in the relationships of organisations"

Traditional methods of managing customer, supplier and partnering relationships are failing in today's world of rapid change. As a result, organisations are creating less value than they should or could.

We see relationships as the key to future competitive advantage because we believe that they can be 'competition-proofed'. That is, created at such a level that the threat of traditional tactics of competitors to capture your customers and suppliers can be significantly reduced.

The reasons for this new environment are:

Click here for: Integrated Strategic Change Click here for: Leadership & Leading Teams Click here for: Relatoinship Management Click here for: Internal Change Capability

 

 

 

 

 

For more information about each proposition area click on the diagram.

  • The management of knowledge is the source of new economic wealth, not capital.

  • Power has shifted in the value chain from the producer to the person at the customer interface.

  • What customers want is not products alone, nor solutions, but to collaborate to build unique value for their consumers and hence themselves.

The key is to manage knowledge, innovation and collaboration across the boundaries of your organisation, not within it.

However, knowledge is created by a network or community not by an organisation in isolation, and hence the quality of the relationship determines the rate of knowledge creation, which in turn drives successful innovation.

Approach

We believe organisations will compete more and more on their ability to create unique business value for their customers and suppliers by learning from each other. This involves generating a shift along a relationship continuum.

We know that businesses have been pursuing this issue for many years. The
difference we bring is the application of 'systems theory' and 'organisational
dynamics' to:

  • Address relationship problems as a 'system' of interrelated issues.

  • Work on relationships with the "outside" participants, not from within the organisation.
    Shift staff mindset and capability to think.

The benefits we deliver focus on increasing the value generated across a network
of value chains, they include:

  • Creating joint strategies shared by suppliers, your investors and your customers

  • Increasing sales to key customers

  • Helping your customers sell more to their customer

  • Finding opportunities for suppliers to reduce your and their costs.

 

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BCG Ltd, 24 Gay Street, Bath BA1 2PD - Tel: +44 (0) 1225-333737 - Fax: +44 (0) 1225-333738
[email protected]

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